PURPOSE OF THIS PRIVACY POLICY
On this page we explain what we do with your data. That means how we collect it, why we use it, and how we protect it. These rules apply once you open an account. They also apply when you contact us. The rules stay in place for as long as you use our platform. Below, we walk through each part in plain language so you can see your rights and choices at a glance.
WHAT DATA WE COLLECT
We collect a few types of data to provide our service. Here is each one.
● Registration data. When you open an account, you give us your name and date of birth. We also store your e-mail address, phone number and password.
● ID documents. During verification we ask for a copy of your ID or passport. We may also ask for proof of your address. Extra documents may be requested if needed.
● Payment data. We record your deposits and withdrawals. What we record depends on the method you choose.
● Device and usage data. We log your IP address and browser type. We also see how long you stay on the site. This helps the site run properly.
WHY WE PROCESS YOUR DATA
We use the data we collect for these purposes:
● To open your account and provide our gaming service.
● To confirm your age and follow our licensing rules.
● To verify your identity and prevent money laundering.
● To spot and stop suspicious transactions.
● To send you promotional news, but only with your consent.
● To answer your support requests.
We ask for your consent before sending marketing messages. We may also share your data with other parties, but only when needed. For example, our payment providers and verification partners can see this data. We may also share data where the law requires it.
Our Legal Grounds for Processing Data
We process your data on four main grounds:
● Your consent. You give us consent when you register or agree to receive marketing messages.
● Contractual need. We may need to process data to provide account services or fulfil your request.
● Legal duty. We must follow our licensing rules and applicable regulations.
● Legitimate interest. We may process data to prevent fraud or improve our service. We never do this in a way that harms your basic rights.
Your Rights
You hold the following rights over your own data:
● Right of access. See what data we hold about you. Ask for a copy.
● Right of correction. If a detail is wrong, ask us to fix it.
● Right of deletion. In some cases you can ask us to delete your data. Legal retention periods may limit this.
● Right to data portability. Where it applies, ask us to transfer your data to another organisation.
● Right to object. Object to certain processing, such as direct marketing.
To use any of these rights, write to us at [email protected]. For more on our account verification process, see our verification page.
How Long We Keep Your Data
We keep your data only as long as the purposes on this page require. ID and transaction records are kept as long as our licensing rules require. Data we no longer need is deleted securely. In some cases we anonymise data, removing its link to you.
Data Transfers
In some cases we transfer your data to a party outside Curaçao. One of these conditions must be met:
● The receiving country offers adequate protection.
● You have given clear consent.
● The transfer is needed to fulfil our contract with you.
● The transfer is required by law.
Cookie Policy
What Is a Cookie?
A cookie is a small text file saved to your device when you visit our site. This file makes browsing the site easier. Some site features only work thanks to cookies.
How We Use Cookies
● Essential cookies. Without these, the site does not work properly. They keep you signed in, for example.
● Performance cookies. These show how visitors use the site, so we can improve it.
● Functional cookies. These remember your preferences, giving you a better experience.
● Targeting cookies. These help us show you relevant content and offers.
Third-Party Cookies
Some of our partners may also place cookies on your device. These are analytics and advertising partners. We work with them to improve our service quality. Their use of cookies follows their own privacy rules. You can always turn off cookies in your browser settings, though some site features may then stop working properly.
Third-Party Links
Our site sometimes links to other websites. Once you click such a link, that site's own rules apply. We are not responsible for the privacy practices of other sites. Whether to trust a link is your own decision.
Contacting Support
If you have a question about your data, write to our support team. We try to reply as quickly as possible. If your request is complex, we may ask for extra information. This is only to confirm the request truly comes from you.
Security of Your Data
We use reasonable security measures to protect your data. These measures limit who can access it. Your payment and identity details are protected using industry-standard methods. Even so, no transfer over the internet can ever be called fully secure. If you notice anything suspicious, please write to us at [email protected].
Users Under 18
Our services are only for people aged 18 and over. We do not knowingly collect data from anyone under that age. If we learn that an account belongs to a minor, we close it and delete the related data. For all age-limit rules, see our Responsible Gambling page.
Changes to This Page
We may update this policy from time to time. The current version always stays on this page. If you keep using the platform after an update, you accept the new rules. We will announce any change that meaningfully affects you on the site. For our full account rules, see the Terms and Conditions page; for payment questions, see our deposit and withdrawal page. For questions about this policy, contact us anytime at [email protected].